FREQUENTLY ASKED QUESTIONS

I placed a successful order but why didn’t I receive a confirmation email yet?

If you placed a successful order you should receive confirmation email with an order number. If you have not received an email after 1 hour please contact us to make sure your order went through.

How long will it take for my order to arrive?

Please allow 5-10 business days for order processing and shipment, and an additional 2-4 business days for delivery.

When are particular items released?

Most of our items do not have set release dates. Follow us on Instagram for updates 

Do you guys re-stock your inventory?

We will re-stock some of our items. Please be sure to check back frequently if an item you want is not available when you visit our store; or you can also follow us on Instagram to get the latest updates on new and restocked items 

@unpredictabellekartel

Can I get a refund or make an exchange?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. *We are not liable for envelopes lost to/from our office.*